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Wire Name Jewelry Frequently Asked Questions
What are my payment options ?Direct on-line payment may be made using VISA, Master Card, Discover Card or American Express credit cards as well as payment directly from a PayPal account.
Pay securely with any major credit card!
Payment by PayPal is backed by a 30 Days PayPal Money Back Guarantee. To learn more about the PayPal Money Back Guarantee, go to the Money Back Guarantee page.
Payments are handled by secure WEB servers and any credit card or bank account information used for the transaction is kept private and not supplied to us.You will receive confirmation once your order has been processed telling you what items were shipped, when your order will ship, and your final charge to your credit card. An e-mail confirmation including your order details will be sent automatically to the e-mail address provided. If you did not receive an e-mail confirmation of your order, please contact me by e-mail at info @ wirename.com or by telephone at 847.312.2439.
We accept credit card orders over the phone 847 312-2439
What are my recourses if I am not happy with a purchase?You do not need to get a return authorization. Simply return the personalized necklace or pin via mail within 30 days. Please note that we do not refund s&h unless the item was defective. If you realize the necklace is too short or too long I will make right size .I can replace the chains with new shorter ones for free. Just send the name back to me and I will send them back, fixed, as soon as possible. If you ordered the incorrect necklace size you can send it back to us via regular mail, we will fix it, and return it to you with regular mail. (Not the Priority Mail we use for the initial product shipment.) This is all free of charge, however, if you want us to use Priority Mail when shipping it back to you, you should also send a check for $5.50.
Are the product images actual size?No, images at times may be enlarged or reduced to display as much information as possible about the design of the merchandise. Average size for name with six letters measures approximately 1 1/4 inches. The actual size of the pin "Princess" is 2 inches, made with 20 gauge square gold filled wire.
Any discount if I were to order 8 name necklaces?If you buy 10 or more name necklaces or pins, I will give you a wholesale 10% discount. You will pay only one shipping fee $5.50 , if sent to the same address.
Can you design names in other languages?I can make names in other languages, I would just need a picture of the name you wish to have made. I have done names in other languages, for instance Russian Cyrillic script Aleksandra and Sharlot or in Malayalam language Diana , signature "adrianne"
What size chain would be best for children?Size 14 would be best for young children.
Can you make a custom design for me ?
If you like specific cursive script letter for instance lettr J-designs specify your design in the order's "Additional Info Box".
I value your privacy and will not use your e-mail address for anything other than to send you the information you request.
Wire Name Jewelry
589 Charing Cross Rd.
Elk Grove Village IL 60007
Phone 847.312.2439 and 847.806.9805
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